|Rideworks Robot Stem Recall|
|Unfortunately it has come to light that there is a problem with our Robot stems and as a result Rideworks are issuing a recall on all robot stems.|
Safety of our customers is paramount, and therefore we have to issue the recall.
It’s well over 12 months after first release, we have now seen three stems with cracks appearing at the back near the steerer cut out. Three might not seem a big deal out of a production run, however these sorts of issues should not happen.
The Robot went through the LAB testing requirements of ISO4210 also known as CEN testing, (the European standard). No issues were found and the stem was certified as meeting these standards.
What are doing about it:
We have done some extensive work on analysing the failed stems, some key design tweaks have been made, for example the location of the cut out at the back of the steerer, we have increased a radius size on the side of the stem, these changes among others have seen a stress reduction of over 21%.
This is a recall and replace or a full refund program, due to production schedules and testing, the new version is not yet ready to be sent out (the recall could not wait), as we are requesting all stems to be returned we can offer you a full refund on your original purchase or if you are happy to wait for a replacement please confirm via email below. (Wait will be months not weeks)
We apologise for any inconvenience this may cause and we know it’s not ideal but I am sure you will appreciate that ensuring safety of our customers is our top priority.
Design changes and lead times on the progress of the new design will be communicated to you directly depending on if you decided to wait or refund.
We really thank you for your custom and support in this matter.
Please contact us on the following email firstname.lastname@example.org to discuss return/refund/exchangeAll robot stems will need to be returned for refund / exchange
Robot Short Stem
For ages we’ve had the idea of a wide clamp area 35mm reach mtb stem. Never liking clamp bolts to the rear of the stem and looking for clean lines this is a mid clamp.
What is a mid clamp?
A mid clamp clamps the steerer in front of the steerer instead of behind, so just make sure you clamp the steerer before the bars are tight.
The robot is wide, probably the widest on the market coming in at 65mm, this means you need a clamp area on your bars of at least 65mm wide.
CNC machining is what we live for, tool marks have purposely been left giving it an industrial feel an texture and reminds us why we love doing what we do.
What is it made from?
Each robot is machined from a block of 7075-T6 aluminium alloy – this is the good stuff
A word on testing
The stem has passed ISO testing to BS EN ISO 4210-2:2015, these tests were carried out by a UK company.
Bar Size and Reach
The stem is a 35mm reach for 31.8 bars, we will in future make a version for 35mm dia bars.
Lets talk bolts
So a fine stem requires fine bolts so therefore Robot comes as standard with grade 5 titanium bolts – and yes they are made in the UK, so that’s good.
Do you want one ? Production is being planned now, tooling is underway and the first production run will start soon.
EBB Rideworks release their – Eccentric Bottom Bracket
Are you looking for a state of the art bottom bracket, Ridework’s have just released their new revolutionary EBB (Eccentric Bottom Bracket). it might just be what you’re looking for.
Produced at our manufacturing facility in the UK, the BB is CNC machined from aircraft spec 7075-T6 aluminium.
This EBB has a unique design means that we have zero play between the cups, this reduces risk of premature bearing wear.
The unit requires no separate bottom bracket, it has integrated angular contact bearings for side loading and features 8.5mm of throw allowing you to tension your chain or belt drive single speed bike.
As we all know the weather plays a very important part in how long bearings last. Sealing is important, therefore manufacture our own seals in house to fit perfectly.
The EBB is easy to fit
The EBB is easy to fit, lightly grease the bolt posts and heads of the non-driverside half.
Apply grease to the alignment pins and the body of both cups. Slide the two halves of the EBB into the frame shell. Aligning and sliding the pins into their corresponding holes.
You can adjusted the tension by hand or by using a standard 52mm C spanner. Rotating the eccentric bottom bracket cups to find the required tension.
Always UK Made
Rideworks is a UK company that designs and manufactures bike parts in the UK, We pride ourselves in the precision and quality of our parts.